Email and Internet companies use blockers to stop spam. However, sometimes these programs block emails you want to get. Because of this, we ask that you add us to your trusted list of senders, Contacts, or Address Book. This process is known as “Whitelisting.”

If you do not see an email from us in your Inbox, that may mean our email has mistakenly been sent to your Spam folder.

Please open your Spam folder. If you find an email from us, open it and mark it as “Not spam.”

Of course, every email system is different. That’s why we’ve included more specific instructions (below) for some of the more popular ones.

Is your email client or spam filter not listed?

One thing you can do (no matter what email system you’re using) is add the address in the “From” line of your most recent subscription email to your Address Book.

If messages continue to be sent to your Junk folder, contact your ISP or spam filter application support and ask how to whitelist the email. If you’re using some sort of spam filtering/blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your subscription from some of the more popular programs.

Sending Address: If they ask for our address, give them the address in the “From” line of your most recent subscription email.

Domain: If they need to know the domain we’re mailing from, tell them: patriotwithguns.com.


Below are instructions on how to ensure our future emails get delivered straight to your Inbox. 

Important Note: support@patriotwithguns.com is used in the examples below.

Mobile Clients

Security Software

 

Popular Apps

Gmail

To make sure our email gets delivered to your Inbox, you must add our email address to your Contacts list.

If you do not readily find an email from us…

Please check your Gmail Spam Folder:

  1. If you see an email from us in your Gmail Spam Folder, open the email.
  2. Click the button on the toolbar labeled Not spam

Next, add us to your Contacts list:

 

  1. Open the email from us.
  2. Click the dropdown arrow next to Reply in the upper right side the email from the header.
  3. Click Add to Contacts List from the list that appears.
  4. If this option does not appear in the dropdown list, then you likely have already added us to your Contacts.
  5. You can also move our email to your primary inbox by clicking Move to

Screenshot of the Gmail App dropdown menu
Then select Primary from the list.

 

Screenshot of the Gmail app move to menu

 

This way you will always see us in your Primary Inbox tab.

NOTE: My Preferred Folder does not exist by default in Gmail. It is there in the example only, since custom folders must be created by the user.

 

Gmail Tabs

If you are using Gmail Tabs (such as ‘Promotions’), please open your Promotions tab in Gmail.

If you find an email from us in your Gmail Promotions tab:

  1. Click and drag the email to the Primary Inbox Tab.
  2. You will receive an alert like the one below at the top of your Gmail toolbar.

 

The conversation has been moved to “Primary.”

 

Do this for future messages from support@patriotwithguns.com? Yes

 

 

  1. Click Yes in the yellow alert box.
  2. This will allow you to always see us in your Primary Inbox tab.

 

Yahoo icon

Yahoo! Mail

If you have not received an email from us…

Check your Spam Folder. If you see an email from us in your Spam Folder:

  1. Please open the email.
  2. Click the Not Spam button on the top toolbar.

To ensure delivery, create a filter to automatically send our emails to your Inbox.

Move your mouse over the Gear icon in the top right navigation bar. You may need to click the icon if no dropdown menu appears.

 

  1. Select More Settings from the dropdown list.
  2. Choose Filters (located on the left side of the page).
  3. Click the Add button on the Filters page.
  4. Create a name (such as “support@patriotwithguns“) in the Filter name field.
  5. In the From field leave the default Contains selected.
  6. Type support@patriotwithguns.com in the text box next to Contains.
  7. Choose the destination folder you would like our emails to be delivered. For example: Inbox.
  8. Click Save.
  9. You will see in the next screen support@patriotwithguns.com added in filter lists

 

iPhone Mail app icon

iPhone Mail App

The iPhone Mail App identifies most junk mail (spam) sent to your @icloud.com address or aliases. However, iPhone Mail can mistakenly move email you want over to your Junk folder.

Periodically check the Junk folder for email messages that were mistakenly marked as junk.

To indicate that an email message from us isn’t junk:

  1. Open your Mail app and go to the Mailboxes screen.
  2. Scroll down to the Folders area.

 

Screenshot of iPhone mailboxes screen

  1. Select the Junk folder.
  2. Tap the email from us, hold your finger down, and slide your finger to the left to see options.

 

Screenshot of iPhone swipe left screen

  1.  Tap the More button.
  2.  Tap the Mark… button.

 

Screenshot of iPhone move messages screen

 

Tap the Mark as Not Junk button.

 

Screenshot of iPhone mail not junk screen

The message will now be moved to your Inbox. Subsequent email messages from us will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days. Be sure to check this folder often to whitelist relevant email.

 

Select the Move this and all future messages button.

 

Screenshot of Outlook App move to screen

 

  1. Click Move.
  2. Now all future messages from Patriot with Guns will appear in your Focused Inbox.

You can also remove unwanted emails from your Focused Inbox by repeating this process in your Focused tab.

Screenshot of Outlook App dropdown menu

 

Outlook 2003, Outlook 2016, and Outlook Office 365

To add us to your Safe Senders List on Outlook:

  1. Right click our email in your Inbox email list pane.
  2. On the menu displayed, click Junk.
  3. Click the option Never block sender in the menu that rolls out.
  4. The resulting popup will say: “The sender of the selected message has been added to your Safe Senders List.”
  5. Click OK.

To add sender to your Address Book:

  1. Open the email.
  2. Right click on the “From” address.
  3. Select the Add to contacts option.

 

Inbox by Gmail icon

Inbox by Gmail

To make sure email messages from support@patriotwithguns.com are sent to “preferred folder“, you must add support@patriotwithguns.com to your “preferred folder”.

NOTE: The following “My Preferred Folder” demonstration is just an example. You must create your own My Preferred Folder by clicking Create New.

If you do not readily find an email from us in one of your Inbox bundles…
Please check your Inbox Spam Folder or your Promotions bundle.

  1. When you see the email from us, open the email.
  2. Then click the Screenshot of Inbox by Gmail icon icon.
  3. Next, please add us to your My Preferred Folder.

Screenshot of Inbox by Gmail

  1. If you have not already created a My Preferred Folder, you may do so by clicking “ Create new…
  2. You may also move our emails to any folder of your choice.

 

Email Clients

Outlook

Previously “Hotmail,” “Live,” “Windows Live,” and “MSN.”

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can:

  1. Check the Junk folder. If you see the email in your Junk folder…
  2. Open the email from us.
  3. Click the “Wait it’s safe!” link

Mark Sender as “Wait it’s safe!”

Below is an example:


Patriot with Guns (support@patriotwithguns.com)
To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

 

Wait, it’s safe! | I’m not sure. Let me check

You can also follow the steps below:

Manually Add to Safe List:

  1. Click the gear icon on the top right.
  2. Select Options in the drop down list.
  3. On the Options page under Preventing junk email click Safe and blocked senders.
  4. Click the link Safe senders on the next page.
  5. Enter support@patriotwithguns.com in the text box.
  6. Click Add to list.
  7. We will now be added to your list of Safe senders.
  8. Emails added to your Safe senders list will not be delivered by mistake to your Junk folder.

 

AOL Webmail

To make sure our email gets delivered to your AOL Inbox, please complete the following steps.

If you find us in your Spam folder:

  1. Right click the email.
  2. Click Not spam in the resulting list.

Add our email address to your Address Book:

  1. Open the email from us.
  2. Click the show details link next to us in the From field.
  3. Move your mouse over or tap support@patriotwithguns.com to show the menu.
  4. Click Add contact in the menu displayed.
  5. Add us to the name fields.
  6. Click Add contact.

Emails from that Domain will now be delivered straight to your Inbox.

 

Comcast

Please log into your Xfinity account and select your Comcast webmail.

  1. Should you find an email from us in your Spam folder…
  2. Open the email.
  3. Click the No icon Spam (not spam) icon on the top toolbar.

Next, please add us to your Address Book:

  1. Open the email from us.
  2. Click on the button at the top left of the email that says:

 

support@patriotwithguns.com
+ Add to Address Book

 

  1. This will open your Edit Contact screen.
  2. Then click Save and you’re all done.

 

If you are not receiving email at EarthLink, there are two actions you can take.

  1. Check Suspect Email folder.
  2. Add us to your Address Book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically sent to your Suspect Email folder if the Domain is not in your Address Book.

Suspect Email Folder:

  1. While in the Suspect Email folder, if you see our email…
  2. Select the Move to Inbox and then Add Contact options from the drop down menu.
  3. This will add us to your Address Book for future email delivery assurance.

Address Book Inclusion:

  1. Open the email.
  2. Click Add to Address Book in the email header.
  3. Use the Address Book Editor to verify the sender’s contact details and click Save.
  4. Fill in support@patriotwithguns.com as the email address of the sender.
  5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

 

AT&T

AT&T no longer maintains their own inbox.

Instead, you can find your AT&T emails at Att.Yahoo.com

Please follow the Yahoo instructions for whitelisting an ATT.net email address.

Click here to scroll to the Yahoo instructions…

 

Mozilla Thunderbird

Please open your Thunderbird email client.
If an email from us appears in your Junk Folder…

Please mark that message as Not Junk.

Next, please add us to your Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Contact button.
  4. Under the Contact tab, copy and paste the “From” address into the email text box.
  5. Click OK.

 

NetZero

  1. Click the Address Book tab on the top menu bar.
  2. Click Contacts.
  3. Click Add Contact.
  4. Enter support@patriotwithguns.com and any additional information if you wish.
  5. Click Save to finish.

 

Windows Live Hotmail

  1. Open an email from the sender that you want to whitelist.
  2. Click Add to Contacts (next to support@patriotwithguns.com) to finish.

 

Mac Mail

  1. Click Address Book.
  2. Click File.
  3. Click New Card.
  4. Enter support@patriotwithguns.com and additional information if you wish.
  5. Click Save to finish.

If you want to move a Spam message to your Inbox, follow the instructions below:

Select Mail and Preferences from the top menu.

In the Preferences window, click the Rules icon. Then, click the Add Rule button.

In the Rules window, type a name for your rule in the Description field. Use the following settings: “If any of the following conditions are met: From Contains.” Type the sender’s email address in the text field beside Contains. Select Move Message and Inbox from the drop-down menus. Click OK to save the rule.

 

For Mobile Clients

Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now.

If you are using Gmail Tabs such as “Promotions,” please open your Promotions tab in Gmail.

If you do not find an email from us, please check the Spam Folder:

  1. When you find the email from us
  2. Tap the menu icon on the top right.
  3. Then select Move to.

 

Android

  1. In the default email client, touch the picture of the sender Patriot with Guns (support@patriotwithguns.com).
  2. Click OK to add to contacts.

 

Outlook Mobile App

To add us to your list of Focused Inbox on the Outlook App…

Please open the mobile Outlook app on your Android, Microsoft or iPhone.

Then open the email from us.

  1. Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox.
  2. On the menu displayed tap Move to Focused Inbox.

 

Security Software

 

Norton AntiSpam

This problem may happen if we are accidentally added to your Blocked List.

To remove us from the Blocked List:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Blocked List, click Configure.
  3. In the Blocked List window, select the item that you want to remove, and then click Remove.
  4. Click Apply, and then click OK.
  5. If you do not find us in the Blocked list, go to the next step.

To add us to the Allowed List:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Allowed List, click Configure.
  3. In the Allowed List window, click Add.
  4. In the Add Email Address window, from the Address Type drop-down, select the address type.
  5. Add support@patriotwithguns.com, and then click OK.
  6. In the Allowed List window, click Apply, and then click OK.

 

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software, you may still have a version that offers spam filtering.

  1. In order to add us to the friends whitelist, please open McAfee and click Web & Email Protection.
  2. Then click Anti-Spam.
  3. There you can see various settings. You can change the spam protection level, change filter settings, etc.
  4. Click Friends list.
  5. Please add support@patriotwithguns.com to your “Friends List” to always allow emails from us.

 

Trend Micro

If you received an email message that was incorrectly moved to the Spam folder by the Anti-Spam Toolbar, you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. Add us to the list of Approved Senders.
  2. Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. Open Microsoft Outlook.
  2. Click the Spam Mail folder. Then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

  1. Open Microsoft Outlook.
  2. Click Trend Micro Anti-Spam. Then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.

Spam Filters

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure our email has not been misidentified as spam:

  1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3.  Go to the Whitelist tab.
  4. Click the Add button.
  5. Type in support@patriotwithguns.com
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.

 

SaneBox

Sanebox is not a filter, but a filtering system trained by you.

  1. Open your Webmail or Gmail where you use SaneBox.
  2. Open your @SaneLater folder.
  3. If you find an email from us in @SaneLater…
  4. Please drag our email to your Inbox folder.
  5. By doing this, you will always get our great content in your Inbox from now on!

 

Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

  1. Add the following entry to your user_prefs file (which is found in the .spamassassin subdirectory on your web/mail server): whitelist_from support@patriotwithguns.com
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

 

Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from us that you do not want quarantined in the future. Click Whitelist, which is in green print to the right of the Email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click Whitelist. Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

  1. Open your web browser. Navigate to your company’s Barracuda Firewall homepage.
  2. Click on the Block/Accept tab.
  3. Choose Sender Domain Block/Accept. Enter the Domain name concernedpatriot.com to whitelist.
  4. You may enter a comment to remind you why you allowed this Domain. Click Add.
  5. Click the Email Sender Block/Accept tab. Enter the email address of an individual sender that you want to whitelist.
  6. Include a comment. Click Add. In the future, Barracuda will not block emails from this sender.

 

Most Used Spam Filters

SPAMfighter

Highlight the email from us to whitelist.

Click More in the SPAMfighter Toolbar and select Whitelist.

Here you can choose if you want to whitelist the email address or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and whitelist them.

To do this, follow these steps:

  1. Click More in the SPAMfighter toolbar.
  2. Click Options.
  3. Click Filter settings.
  4. Click Blacklists & Whitelists.
  5. Click Whitelist email address.
  6. Click Import.
  7. Select your Address Book and click on Check all.
  8. Click Add.
  9. Click Apply.

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro, or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

  1. Click More in the SPAMfighter toolbar.
  2. Click Options.
  3. Click Filter settings.
  4. Click Blacklists & Whitelists.

Mail Washer

  1. Click Tools. Then click Blacklist & Friends.
  2. Click Add… under “Friends List
  3. Make sure Plain email address is selected.
  4. Type in support@patriotwithguns.com
  5. Click OK.
  6. Click OK.

ChoiceMail

  1. Open ChoiceMail.
  2. Click the Senders tab.
  3. Choose Approve another Sender.
  4. Type in support@patriotwithguns.com
  5. Click OK.

 

Spam Sleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type support@patriotwithguns.com on a line by itself in the entry field.
  5. Click OK.